What do I need to bring?
First and foremost a great attitude! After that most of it is optional but we highly recommend the following: Wear a bathing suit, sunscreen, a towel, sunglasses and/or a hat. Sometimes it can get chilly even on summer days after you get out of the water so it can also be a good idea to bring a sweatshirt as well.
We provide water bottles to keep you hydrated but if you prefer additional beverages you are welcome to bring them. You can place them in our onboard cooler to help keep them ready after your surf sesh. (The captain reserves the right to not allow any beverages or food that can damage or stain the boat. We also want you to have a good time but the focus should be on the activity and not the drinks ;-)
Where do we meet?
The meeting location depends on what activity you are doing. We have a few options if you are surfing: If you are staying on Great Pond it is extremely likely that we can pick you up from your own dock and begin the adventure from there. If you are coming from anywhere else our primary location is 79 Hatch Cove Rd. in Belgrade. We can also pick up at the Public Boat Launch in Belgrade off Sahagan Rd. Just search for Great Pond Public Boat Launch in any mapping app. If we need to change location due to wind or availability we will contact you prior to your session.
If you are doing an E-Foil lesson/demo we operate solely out of the 79 Hatch Cove Rd location.
What if the weather gets gnarly and the surf session can’t happen?
Safety is our top priority. Your comfort is our second priority. If the weather is not cooperating we will do everything we can to reschedule your session for the same day or the same week if possible. We understand that sometimes that is not possible and will refund your reservation minus the non-refundable fee (see Cancellation and Weather Policy below). We take into account the forecast and make the decision that is safest. Weather can be fickle in Central Maine and can change quickly so unless it is a foregone conclusion we try to hold off on postponing a trip. If the weather causes a delay or an early end to the session we will adjust your charge. In the event of a schedule change, we will reach out to you via text or a phone call.
Rescheduling, Cancellation, and Refund Policy
Rescheduling your session is possible but you must contact us no less than 48 hours prior to the start of your reservation. If you would like to reschedule we will apply 100% of your payment to a future session in the current season.
If you want to reschedule your session less than 48 hours in advance of your session, we will work to accommodate rescheduling, however, we can not guarantee that we will be able to do so. Any rescheduling is subject to our availability.
If you wish to cancel your reservation instead, if prior to 48 hours, we will refund your session charge less a $200 non-refundable fee. If cancellation is less than 48 hours then 100% of the session fee will be forfeited.
Weather or Equipment Exception
Safety of our guests, our crew, and our equipment is our top priority. Central Maine Surf Company reserves the right to cancel a session due to weather or equipment availability. This decision will be made at the sole discretion of the company and will be based on if it is safe to complete the session.
If we cancel a session due to weather or equipment availability you have two options. You may reschedule your reservation for any other available time in the current season, or you may cancel your reservation. If you choose to cancel, you will be refunded your session fee less a $200 non-refundable portion as per our cancellation policy.
Please understand once booked, your reservation takes that time slot out of “inventory” and can not be sold to another guest. Our season is short and we have a limited amount of time each day to sell to our guests. Respecting the time schedule and your reservation will help us provide the best service. If your scheduling changes, the earlier you notify us the sooner we can help find the options that works best for both parties. If you arrive late for your session, the session will still end at the scheduled time. Please be sure to be ready on time so you can get the most of your session.
There are no exceptions to the Reschedule, Refund, and Cancellation Policy.
First and foremost a great attitude! After that most of it is optional but we highly recommend the following: Wear a bathing suit, sunscreen, a towel, sunglasses and/or a hat. Sometimes it can get chilly even on summer days after you get out of the water so it can also be a good idea to bring a sweatshirt as well.
We provide water bottles to keep you hydrated but if you prefer additional beverages you are welcome to bring them. You can place them in our onboard cooler to help keep them ready after your surf sesh. (The captain reserves the right to not allow any beverages or food that can damage or stain the boat. We also want you to have a good time but the focus should be on the activity and not the drinks ;-)
Where do we meet?
The meeting location depends on what activity you are doing. We have a few options if you are surfing: If you are staying on Great Pond it is extremely likely that we can pick you up from your own dock and begin the adventure from there. If you are coming from anywhere else our primary location is 79 Hatch Cove Rd. in Belgrade. We can also pick up at the Public Boat Launch in Belgrade off Sahagan Rd. Just search for Great Pond Public Boat Launch in any mapping app. If we need to change location due to wind or availability we will contact you prior to your session.
If you are doing an E-Foil lesson/demo we operate solely out of the 79 Hatch Cove Rd location.
What if the weather gets gnarly and the surf session can’t happen?
Safety is our top priority. Your comfort is our second priority. If the weather is not cooperating we will do everything we can to reschedule your session for the same day or the same week if possible. We understand that sometimes that is not possible and will refund your reservation minus the non-refundable fee (see Cancellation and Weather Policy below). We take into account the forecast and make the decision that is safest. Weather can be fickle in Central Maine and can change quickly so unless it is a foregone conclusion we try to hold off on postponing a trip. If the weather causes a delay or an early end to the session we will adjust your charge. In the event of a schedule change, we will reach out to you via text or a phone call.
Rescheduling, Cancellation, and Refund Policy
Rescheduling your session is possible but you must contact us no less than 48 hours prior to the start of your reservation. If you would like to reschedule we will apply 100% of your payment to a future session in the current season.
If you want to reschedule your session less than 48 hours in advance of your session, we will work to accommodate rescheduling, however, we can not guarantee that we will be able to do so. Any rescheduling is subject to our availability.
If you wish to cancel your reservation instead, if prior to 48 hours, we will refund your session charge less a $200 non-refundable fee. If cancellation is less than 48 hours then 100% of the session fee will be forfeited.
Weather or Equipment Exception
Safety of our guests, our crew, and our equipment is our top priority. Central Maine Surf Company reserves the right to cancel a session due to weather or equipment availability. This decision will be made at the sole discretion of the company and will be based on if it is safe to complete the session.
If we cancel a session due to weather or equipment availability you have two options. You may reschedule your reservation for any other available time in the current season, or you may cancel your reservation. If you choose to cancel, you will be refunded your session fee less a $200 non-refundable portion as per our cancellation policy.
Please understand once booked, your reservation takes that time slot out of “inventory” and can not be sold to another guest. Our season is short and we have a limited amount of time each day to sell to our guests. Respecting the time schedule and your reservation will help us provide the best service. If your scheduling changes, the earlier you notify us the sooner we can help find the options that works best for both parties. If you arrive late for your session, the session will still end at the scheduled time. Please be sure to be ready on time so you can get the most of your session.
There are no exceptions to the Reschedule, Refund, and Cancellation Policy.
